Help Center

No email address is required. Create an account with a username and password. Choose a username you can keep track of and a unique password, then store them in a trusted password manager. Never save your password, subscription link or payment records in public notes or shared documents. After signing in, make sure the dashboard shows your account before choosing a plan or retrieving your subscription. If you can’t sign in, check your keyboard settings, letter case and browser autofill before creating another account, which could split your orders and subscriptions across accounts. If you still need help, contact support through the dashboard. Don’t post your credentials in public comments.

Sign in to the user dashboard and check your subscription status in the account overview. Use the subscription link currently shown there. If the client already has a configuration, update it from that configuration’s menu, then check that the route list loads correctly; refreshing the browser page alone won’t update it. If the update fails, check your connection and make sure you copied the entire link. If the dashboard shows a different subscription link, import the current one and disable the old configuration to avoid selecting it by mistake. Treat subscription links like passwords: they grant access to your account. When troubleshooting, describe the error without posting the full link in public forums or entering it on an unfamiliar conversion site.

There’s no limit on the number of devices that can be online at the same time. You don’t need to buy another plan just because you’ve changed devices. Sign in to the user dashboard on the new device, download the appropriate client and import your account subscription. Supported platforms: Windows / macOS / iOS / Android / Linux. Unlimited devices doesn’t mean each device gets a separate data allowance, so check your plan’s data and active status. For household devices, check each device’s configuration and routing mode to avoid using an outdated setup. Don’t share your subscription link publicly to skip the import process. Before handing a device to someone else, remove saved account details and subscription configurations.

Clients and subscription links are available in the user dashboard, and you need to sign in to get a subscription. On Windows / macOS / Android / Linux, you can download the client after signing in without buying a plan first. Available options for iOS depend on your account status as shown in the dashboard. A successful download only means you have the client; it doesn’t mean your account has an active service. Before connecting, check your plan status in the dashboard and import your subscription. Open the download section from the dashboard; marketing pages aren’t installation file directories. If a platform’s download option isn’t available, keep the on-screen message and contact support rather than looking for installation files from unknown sources.

A connected status in the client doesn’t guarantee that traffic is taking the right route to a website. First pause the proxy and check that your local network can open familiar pages. Then reconnect and check your account status, subscription update and selected route. Make sure the system proxy or the client’s network mode is active, and that your browser isn’t still using another proxy extension. If only one site fails, try other sites to distinguish a route issue from a restriction imposed by the site itself. After changing settings, reopen the affected app so it doesn’t keep using an existing connection. When submitting a support ticket, include your operating system, client, route region, what you were doing and the exact error message. Don’t include your full subscription link.

Your browser and other apps may use different network paths. Some apps follow the system proxy, while others use their own connections or are affected by routing rules. Check whether the client is in rule-based mode or another network mode, then confirm that the target app’s domain or connection is assigned to the intended policy. If the client offers enhanced network control, read the permission details and follow the platform-specific instructions to enable it. Don’t run multiple proxy tools at once, as they can conflict over network settings. After changing rules, fully quit and reopen the app. The app may also be affected by its own account region, eligibility requirements or risk controls; a proxy toggle alone won’t identify the cause.

First check your account and plan status in the user dashboard, then retrieve the current subscription link there. Make sure you haven’t copied a link to an order or sign-in page. When pasting, check that a chat app hasn’t split the link across lines or added spaces or explanatory text. In the client, choose subscription import rather than entering the link as manual route details. If a configuration already exists, try updating it first. If that still fails, note the full error message and check that the client’s import method matches the one provided in the dashboard. Don’t delete every configuration and retry blindly. Keep the configuration name and a screenshot of the error for reference, hiding subscription credentials before submitting a support ticket through the dashboard.

Sleep, background restrictions and network changes can all interrupt an existing connection. First make sure your device is back online, then reconnect from the client rather than relying on the status icon. On Android, check whether the system restricts the client’s background activity. On other platforms, make sure network permissions and proxy settings haven’t been reset by the system. If an app misbehaves after you switch networks, quit and reopen it so it can establish a new connection. If that doesn’t help, disconnect and try another route for comparison. When reporting the issue, mention whether the device slept, cleared background apps or changed networks; these details help pinpoint the cause.

First distinguish local network congestion from changes to the international connection. Pause large downloads and background syncing, then check whether familiar websites are also slow on the same device without the proxy. Reconnect afterward. If your local network is working normally, switch the route region or route type in the same app without changing other settings, and see whether the slowdown follows the route. Video buffering, slow-loading pages and failed app sign-ins may have different causes, so note them separately. IEPL, relay and direct routes describe connection paths; testing them in practice is still necessary. If the problem continues, report what you were doing, the selected route and your comparison results. An occasional smooth connection isn’t a long-term guarantee.

Choose a destination region based on what you need, then compare the actual routes to that region. IEPL, relay and direct describe how a route is set up; performance can vary by app. For region-specific content, check the exit region. For everyday browsing and tools, focus on connection stability, whether pages load fully and performance during your usual usage hours. Don’t choose based only on a route name or geographic distance. When comparing routes, keep the app and test scenario the same. Avoid changing routing and DNS settings at the same time, so you can identify what made a difference. The routes and route types available in the client are those shown in your subscription after signing in and updating it.

Coverage includes 120+ countries / 230+ routes. These figures describe the range of available options; they don’t mean every region works with every app. Streaming services and AI tools may also check your account region, content licensing, payment eligibility and detected exit location. Choose a region that matches the service, then check sign-in, available content and actual playback or results. A site loading its home page isn’t enough to confirm access. If a service reports that your region isn’t supported, note the message, compare with a suitable route and check the client’s routing rules. Route selection can improve your connection path, but it doesn’t replace eligibility on the target platform or guarantee ongoing availability.

Anonymous, no-logs describes this service’s privacy policy. It doesn’t mean that visiting websites leaves no information behind. Websites may still identify you through your signed-in account, browser data and their own policies. You’re also responsible for app permissions and the security of your device. Keep your password and subscription link safe, don’t import configurations into unfamiliar tools, and hide credentials in screenshots shared publicly. When troubleshooting DNS or routing issues, use the diagnostic information already available in the client and share only what’s needed. Read the privacy policy for details about how information is handled. A network connection service can’t replace privacy settings on the websites you visit.

Monthly subscriptions: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packages: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Monthly subscription data resets each month on the activation date, making it a good fit if your usage is fairly consistent and you’re happy to keep track of it monthly. Data packages last until used and never expire, making them a better fit if your usage is occasional or you prefer to use data over time. Compare billing models against your usage, not just the price. Before choosing, check the plan page and order details in the dashboard. Don’t assume different products can be combined, share a balance or automatically offset each other.

Monthly subscription data resets each month on the activation date, not on the first day of the calendar month. For a mid-cycle upgrade, the price difference is prorated for the remaining days. Before upgrading, check your current plan, status and order details in the dashboard, and confirm which product you’re switching to. An upgrade doesn’t mean you’re starting a full new billing period. Data packages last until used, never expire and don’t reset monthly. Local usage shown in the client may differ from your account’s billing view; check the user dashboard for your remaining data. If an order doesn’t match your expectations, keep the order details and contact support rather than placing more orders to try to fix it.

We support Alipay / WeChat Pay / USDT. Create an order in the user dashboard and pay using the details shown on the current order page. Check the product and amount before proceeding. If the status doesn’t update after payment, return to your order list and confirm that you’re signed in to the account used to place the order. Closing the payment page doesn’t necessarily mean the payment failed, and you shouldn’t pay repeatedly for the same order. If you need help, submit a support ticket through the dashboard with the order ID, product, payment method and any necessary proof of payment. Hide personal information that isn’t needed to verify the payment. Never use your password or full subscription link as proof of payment.

14-day no-questions-asked refunds. To request one, sign in to the account used to place the order and submit a refund request through the support ticket section of the user dashboard. Include the relevant order and payment method so the team can find it. The Terms of Service explain the full refund policy; check your order details before applying. You don’t have to troubleshoot a technical issue to request a no-questions-asked refund. If you’d also like to report a service issue, include the platform, route region and error message to help with diagnosis. Don’t share your password or full subscription link. Follow up in the same ticket to keep the conversation in context.